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exchanges and returns

We are pleased to accept exchanges or returns within 7 days of receiving your order. Please be noted that we DO NOT offer refunds and free returns. All shipping fees for the exchanges and returns will be borne by the customer. 

How to return or exchange an item :

  1. Email us at info@littlelittlebean.com within 7 days of receiving goods. State clearly your full name, the order number and the item number of the items you want to return or exchange. We only accept unwashed and unworn items in new, clean conditions.
  2. We will inform you the return address accordingly.
  3. Send your items back to us within 7 days from your notification.
If we have received a return or an exchange that cannot be accepted (for example, an item is not in its new, original conditions), the merchandise can be re-shipped to the customer at his/her sole cost.

 

Remark: products returned without prior notice will NOT be accepted.

 

Exception / Non-returnable Items:

Due to hygiene concerns, unfortunately we DO NOT accept product exchanges and returns on socks, pacifiers, teethers, toothbrushes, swimwear and baby bottles.

We are unable to accept returns or exchanges for discounted items.

 

Return of Defective Items

We strictly undergo our quality control procedure before sending the items to you, however, if you have unfortunately found the items you have ordered are flawed. Please follow below steps for return. 

How to return defective items caused by manufacturing faults :

  1. Email us at info@littlelittlebean.com within 7 days of receiving goods. State clearly your full name, the order number and the item number of the defective items you want to return. And, please send us some pictures of product flaws. We only accept unwashed and unworn items in new, clean conditions.
  2. We will inform you the return address accordingly.
  3. Send your items back to us within 7 days from your notification.
  4. Evaluation process may take up to 14 days from receipt. If we accept the return, you can either have a new product sent or return the product for a refund. Please feel free to let us know. However, in the event that the product being returned is no longer available for exchange, we will contact you for further arrangement.
  5. If we have received a return that cannot be accepted (for example, the defects are made by artificial negligence), refund will be refused. The merchandise can be re-shipped to the customer at his/her sole cost.

Remark: products returned without prior notice will NOT be accepted.

 

The above exchange policy only applies to Hong Kong and Macau orders. For international orders, we are unable to provide returns/exchanges at this time.