When will I receive my order?
Your ordered products will be normally dispatched within 1-3 days upon ordering. You will then receive an email with the tracking number for record.
If you have ordered more than one item, and any of them is a PRE ORDER, your entire order will only be shipped until everything is in stock. The estimated arrival dates of pre-order items cannot be guaranteed. We will notify you of any changes, but your order will remain.
How will I receive my order?
Your ordered products will be directly delivered by Hong Kong Post OR S.F. Express to your shipping address – either home, office, S.F Self Pickup Points or EF Lockers.
If you would like to pick up at S.F. Self Pickup Points or EF Lockers, please input the corresponding address and code during check-out. Please refer to below links for the addresses of S.F Self Pickup Points or EF Lockers.
If you would like to re-arrange the delivery time or check the delivery status, please contact S.F. Express directly.
Do you offer free shipping?
Hong Kong - Customers are entitled to enjoy free domestic delivery service upon HK$680 purchase. For any orders below HK$680, a standard delivery charge of HK$40 will be applicable. Alternatively, you can settle the delivery charge upon receiving the products at S.F. Express self pickup points or EF lockers. Please contact us for further assistance if needed.
Macau - Customers are entitled to enjoy free shipping upon HK$680 purchase. For any orders below HK$680, a standard delivery charge of HK$60 will be applicable.
Do you ship internationally?
We deliver goods to Taiwan, Singapore, South Korea, Japan and Thailand. The shipping charge will be calculated based on the package weight. We deliver your order by Hong Kong Post or S.F. Express. The usual delivery time is 3-14 working days.
Overseas customers from the above regions are entitled to enjoy free shipping upon HK$1,200 purchase. In light of the current situation of COVID-19, please be aware that overseas delivery may be delayed.
Taiwan - Customers from Taiwan should have completed the real-name authentication for customs clearance before placing any order with us. And please provide your personal ID number in the comment box at the checkout page. If you have further inquiries, please contact S.F Express for details. Please be noted that dolls and toys cannot be shipped to Taiwan via S.F Express. Additional shipping fees may be applied if these items are shipped by other couriers.
If you have any special requests, please email to email@example.com. We are happy to provide further assistance.
Please noted that custom fees and import taxes may occur, and customers will be responsible for the corresponding fees for receiving the order.
How is my order packed?
The entire order will be packed in a standardised box or bag. To minimise paper usage, a printed invoice will NOT be included with your order unless there is a special request.