When will I receive my order?
Your ordered products will be normally dispatched within 1-3 days upon ordering. You will then receive an email with the tracking number for record.
If you have ordered more than one item, and any of them is a PRE ORDER, your entire order will only be shipped until everything is in stock. The estimated arrival dates of pre-order items cannot be guaranteed. We will notify you of any changes, but your order will remain.
How will I receive my order?
Your ordered products will be directly delivered by Hong Kong Post OR S.F. Express to your shipping address – either home, office, S.F Self Pickup Points or EF Lockers.
If you would like to pick up at S.F. Self Pickup Points or EF Lockers, please input the corresponding address and code during check-out. Please refer to below links for the addresses of S.F Self Pickup Points or EF Lockers.
If you would like to re-arrange the delivery time or check the delivery status, please contact S.F. Express directly.
- Self pickup service at S.F Self Pickup Points or EF Lockers are only applicable to Hong Kong.
- Please let us know in advance if there is any special requirement before placing order.
Do you offer free shipping?
Hong Kong - Customers are entitled to enjoy free domestic delivery service upon HK$680 purchase. For any orders below HK$680, a standard delivery charge of HK$40 will be applicable. Alternatively, you can settle the delivery charge upon receiving the products at S.F. Express self pickup points or EF lockers. Please contact us for further assistance.
Macau - Customers are entitled to enjoy free shipping upon HK$680 purchase. For any orders below HK$680, a standard delivery charge of HK$60 will be applicable.
Do you ship internationally?
We will officially launch our delivery service to Taiwan and Singapore soon. TW & SG orders are accepted in this trial period. The shipping charge will be calculated based on the package weight. We deliver your order by EMS or S.F. Express. The usual delivery time is 2-10 working days.
TW & SG customers are entitled to enjoy free shipping upon HK$1,500 purchase. In light of the current situation of COVID-19, please be aware that overseas delivery may be delayed.
Customers from Taiwan should have completed the real-name authentication for customs clearance before placing any order with us. If you would like to receive the parcel via SF Express, your personal ID number may be required. If you have further inquiries, please contact SF Express for details.
If you have any special requests, please email to firstname.lastname@example.org. We are happy to provide further assistance.
Please noted that custom fees and import taxes may occur, and customers will be responsible for the corresponding fees for receiving the order.
香港 - 顧客凡消費滿HK$680，即可享有本地免運費服務。如本地訂單少滿HK$680，需每單繳付HK$40運費。如你希望到付，於順豐站自取點或智能櫃自取貨品才繳付運費，請預先與我們聯絡。
澳門 - 顧客凡消費滿HK$680，即享免運費。如訂單少滿HK$680，需每單繳付HK$60運費。